LIFT MAX PROS LLC
Effective Date: January 1, 2025
Last Updated: October 20, 2025

1. Introduction

This Privacy Policy (the “Policy”) sets forth the practices of Lift Max Pros LLC, a Wyoming limited liability company (EIN 99-4288792) with its principal office at 1111 Johnson Drive, Statesville, NC 28677, regarding the collection, use, storage, sharing, and protection of personal and business information.

Lift Max Pros LLC (“Lift Max Pros,” “we,” “us,” or “our”) operates under applicable U.S. laws and maintains compliance with federal and state privacy guidelines.

This Policy applies to all data collected through Lift Max Pros’ websites, forms, mobile platforms, SMS and email communications, advertising platforms, customer service interactions, and any engagements with prospective or existing clients, contractors, or business representatives.

Joint Communication Notice: Certain inquiries or submissions made through Lift Max Pros channels may also be handled by Southeastern Steel Manufacturing Co. (SSMC) sales representatives operating within Lift Max Pros’ communication system. You may receive follow-up messages from either Lift Max Pros or SSMC representatives using official company emails.

By using our services or engaging with our communications, you agree to the practices described in this Policy.

2. Scope and Applicability

This Policy applies to all users of Lift Max Pros services and platforms and should be read alongside any Terms of Service governing your interaction with our website, forms, payment portals, CRM, and communication tools.

This Policy complies with:

California Consumer Privacy Act (CCPA) & California Privacy Rights Act (CPRA)
California Online Privacy Protection Act (CalOPPA)
General Data Protection Regulation (GDPR)
Children’s Online Privacy Protection Act (COPPA)
Telephone Consumer Protection Act (TCPA)
CTIA Short Code Monitoring Program & A2P 10DLC Compliance

Joint Inquiry Disclosure: Where a form or message is submitted through any Lift Max Pros platform, your information may be securely shared with authorized SSMC representatives solely for the purpose of addressing your inquiry or related product/service support.

Lift Max Pros does not make automated decisions that produce legal or similarly significant effects without human review.

3. Data Collection and Types of Information

Lift Max Pros may collect personal and business information directly (e.g., via forms or opt-ins) or indirectly (e.g., via cookies or analytics).

3.1 Personally Identifiable Information (PII): Name, email, phone, address, company, job title, etc.
3.2 Transactional and Order Info: Quotes, order history, preferences, etc.
3.3 Payment Data: Processed securely via QuickBooks; we do not store sensitive payment data.
3.4 Device and Usage Info: Analytics data including IP, browser, OS, and location.
3.5 Communication Records: SMS/email logs, consent records, chat and call logs.
3.6 Shared Inquiry Data: Information submitted via Lift Max Pros inquiry forms may be accessed by authorized SSMC sales representatives when your inquiry relates to shared products or services.

4. Legal Bases for Data Processing

We process personal data only where legally permitted, including consent, contract fulfillment, legal obligations, legitimate interests, and vital interest protection. Consent may be withdrawn at any time.

5. Use of Information

We use collected data to deliver services, process transactions, manage communication, improve user experience, and perform analytics (including advertising on Google, Meta, and TikTok).

Shared Communications Clause: When a form submission or quote request is received, your information may be routed to a representative of Lift Max Pros or Southeastern Steel Manufacturing Co. (SSMC). Both companies operate under a shared customer-relationship system (CRM) for operational efficiency. All communications remain governed by this Privacy Policy.

Marketing communications are only sent when lawful consent is obtained. Automated tools, including AI-based assistants, may process limited information to assist with quote delivery, appointment scheduling, and customer support.

6. International Data Transfers

We may work with providers outside the U.S.; appropriate safeguards such as Standard Contractual Clauses apply.

7. Your Rights and Choices

Under laws like GDPR and CCPA/CPRA, you may:

Request access, correction, or deletion
Object to marketing
Restrict processing
Withdraw consent
Lodge a complaint with an authority

Email Info@liftmaxpros.com to exercise your rights. Verification is required.

8. Data Retention

We retain your data only as long as necessary for business and legal reasons. When no longer required, data is securely deleted or anonymized.

9. Security of Your Information

SSL encryption
Access control
Cloud safeguards
Staff training
Regular risk monitoring

No method is 100% secure, but we take reasonable steps to protect your data.

10. Children’s Privacy (COPPA)

We do not knowingly collect information from children under 13. If you believe your child submitted data to us, contact Info@liftmaxpros.com.

11. CCPA and CPRA Disclosures

California residents may:

Know what data we collect
Request access or deletion
Correct inaccurate info
Opt out of sale/sharing (we do not sell data)
Limit sensitive data use

12. GDPR Disclosures (EU Residents)

Right to be informed
Right to portability
Right to object
Right to lodge complaints

13. A2P 10DLC Messaging and Opt-In Disclosures

Lift Max Pros uses A2P 10DLC numbers registered with The Campaign Registry and complies with all messaging regulations.

Opt-In Methods:

Web forms with unchecked boxes
Verbal/in-person documented consent
Text-based opt-ins (“START”)
QR-code-based forms

Disclosure:

Program: Lift Max Pros
Purpose: Quotes, orders, support
Frequency: Varies
Message rates apply
Opt-out: Reply STOP
Help: Info@liftmaxpros.com
Privacy: liftmaxpros.com/privacy-policy

Sample Message:
“Lift Max Pros: Your quote is ready. View it at liftmaxpros.com/quote. Msg & data rates may apply. Reply STOP to cancel.”

14. Opt-Out Rights and Message Handling

Reply with STOP, UNSUBSCRIBE, QUIT, or END to opt out.
Reply HELP for support instructions.

15. Policy Modifications

When you submit an inquiry through any Lift Max Pros form or communication channel, you acknowledge that:

Your submission may be reviewed by authorized Southeastern Steel Manufacturing Co. (SSMC) sales representatives.
SSMC representatives may contact you directly using SSMC email addresses or phone numbers.
The shared CRM system ensures both companies can manage and respond to inquiries efficiently while maintaining full compliance with this Privacy Policy.
No information is sold, shared for marketing purposes, or used beyond the scope of your inquiry.

16. Contact Information

Lift Max Pros LLC
1111 Johnson Drive
Statesville, NC 28677
Phone: (844) LMP-2477
Email: Info@liftmaxpros.com

17. Effective Date and Version

Effective: January 1, 2025
Last reviewed: May 10, 2025

18. Final Compliance Notes

Lift Max Pros complies with TCPA, A2P 10DLC, GDPR, CCPA/CPRA, and CalOPPA. Consent records are securely stored and never shared for marketing purposes.

19. Definitions

Personal Data: Data that identifies a person
Processing: Any use or handling of data
Data Subject: The person whose data is processed
Controller: The decision-maker over data use (Lift Max Pros)
Processor: A third party who handles data for us
Consent: Clear, informed agreement to use data
A2P 10DLC: Registered business messaging framework

20. No Sale or Sharing of Mobile Data

We never share mobile opt-in data with third parties or affiliates for marketing purposes. Aggregators or SMS service providers receive only what is necessary to deliver messages as required for service operations.

Privacy Policy